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A closer look at how public life gets organised.

In this issue5 articles

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Services

The everyday processes behind services people rely on.

Our view

Public work is easier to follow when its process is visible.

We look past the announcement to the sequence of forms, roles and decisions that gives public work its shape.

  1. The Agenda Is a Route Map for a Public Meeting
  2. Minutes or Notes: What Each Record Is Meant to Capture
  3. How a Public Service Enquiry Moves From Request to Response

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